The following is taken from our Terms and Conditions.
Subscription Products and Services
Certain products and services available for purchase through the Service require that you purchase the product and/or service on an automatically renewing subscription basis. For subscription-based products and services, your payment device will be automatically charged at regular intervals as described for that product or service during the checkout process until you cancel your subscription. Renewal charges and shipments, where applicable, may be charged and/or shipped up to two (2) days early to accommodate holidays or carrier schedules and support continuity of treatment, as disclosed to you at checkout. We, the Pharmacies, and/or the Providers may, but are not required to, perform outreach to you from time to time via the Service to request updates to your information and to facilitate ongoing subscriptions. You may cancel a subscription at any time in-app or through your online account under “My Subscriptions,” by contacting Customer Support at support@govesro.com, or by directly requesting a cancellation. Cancellation will take effect at the end of the current subscription period. Your subscription will automatically renew for another subscription period unless you cancel at least two (2) days before the applicable renewal processing date of your subscription. We do not offer refunds for partially used subscription periods, although we may provide refunds on a case-by-case basis in our sole and absolute discretion. We may also offer you the ability to pause your subscription for a specified period of time. If you do not cancel before the end of the pause period, charging to your payment device will resume automatically. We may change our subscription plans and prices from time to time; however, we will provide you advance notice of any price changes or changes to your subscription plans.
Before you are enrolled in any automatically renewing subscription, the automatic renewal terms, including the price, billing frequency, and how to cancel, will be clearly presented to you at checkout, and we will obtain your affirmative consent to those terms. After enrollment, we will send you an acknowledgment that includes the automatic renewal terms, the cancellation policy, and information on how to cancel. You may cancel online through your account without needing to call or speak with a representative. Where required by applicable law, we will send you a reminder before a subscription renews or before a free or discounted trial converts to a paid subscription.
Except when you choose to fill a prescription with a pharmacy other than the Pharmacies, you will only see and be required to pay a single “total” subscription price for subscription products ordered through the Service. If a subscription product you purchase requires a consultation with a Provider, includes a prescription product that you fill through one of the Pharmacies, includes laboratory services, and/or includes other clinical services, then the total price you pay includes the amounts charged for use of the Service, as well as amounts charged by the Pharmacy for the prescription drug, the Lab for laboratory services, and the amount charged by the Medical Group for the services of the Provider, as applicable, which amounts are collected on behalf of and paid to the Pharmacies, Labs, and Medical Groups, respectively.